At Luna, our Warranties Have You Covered.
Luna is committed to installing your new carpet in a professional manner with a Lifetime Installation Warranty
With each of our installations we guarantee:
- An installation date that is convenient for you confirmed to within a 3 hour window of arrival
- Lifetime installation guarantee
- We clean up the job site leaving you with a debris-free installation
- Post installation walkthrough to verify the job is done right the first time
- A customer service follow-up to assure that we maintain the highest installation standard available today
Further, Luna's Star Selling System makes our warranties easy to understand and, even more importantly, easy to compare.
Luna's
Star System is a labeling approach that assigns specific criteria for
each of three carpet categories: 3-Star, 4-Star, and 5-Star. The system
works across all of Luna's carpet brands.
Although there are a few exceptions within categories, the packages of features and benefits
for each of the star ratings are outlined below:
3-Star
Residential products in this carpet category carry the following warranties:
- Limited 5-Year Quality Assurance Warranty (warranty against manufacturing defects)
- Limited 5-year generic stain warranty (Stain SafetyTM or other)
- Limited 5-Year TEXTUREGARD® texture retention warranty, if the product meets stringent performance.
4-Star
Residential carpet products in this category carry the following warranties:
- Limited 7-Year Quality Assurance Warranty
- Limited 7-year stain and soil warranty
- StainmasterTM, or ScotchgardTM Soil and Stain Release)
- Limited 7-year texture retention warranty, if the product meets stringent performance requirements
and rating guidelines.
5-Star
Residential carpet products in this category carry the following warranties:
- Limited 10-Year Quality Assurance Warranty
- Limited 10-year stain and soil warranty (either Shaw's R2XTM Stain and Soil Repellent, DuPont
StainmasterTM, or ScotchgardTMSoil and Stain Release)
- Limited 10-year texture retention warranty, if the carpet product meets stringent performance
requirements and rating guidelines
- 30-Day Customer Satisfaction Guarantee
If you have any installation questions please email us at: install@lunacarpet.com